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Fidelity Corporate Clients [UPDATE]




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Dear friends,

On behalf of the Fidelity Corporate Services group, I would like to thank you for your business and for being a loyal business partner to our company.

In order to improve the overall quality of our customer service and provide a more streamlined business environment for our Intermediary and Professional Clients, we have established a dedicated Corporate Relations Centre (CRC), which is based in Riga, Latvia.


What You can expect:


Prompt response

CRC will respond to your inquiries on the same day. Our business hours are from 09:00 to 17:00 (UTC/GMT +2 hours), Monday to Friday.

Inquiries and orders received after usual hours of business will be processed the next morning.

Orders processing

CRC will process all your orders, for all jurisdictions and all our services (new incorporations, renewals, additional services). You can still order through our website or through Entity Manager. CRC will take it from there.

Due diligence

Yes, it can be annoying. However, we are obliged by the law to collect and verify a due diligence file on every client. We will do our best to facilitate this process for you, as much as legally and humanly possible.

Complaints handling

Not happy with any aspect of our work, in ANY of our offices? Please tell us! Your complaint will be reviewed by a senior manager with full decision-making powers. Send to complaints@fidelitycorporate.com or call numbers below



Key personnel of CRC

Martins Rozitis

Mr. Martins Rozitis
Chief Executive, Client Relationship Centre
Fidelity Corporate Services Ltd (HQ)
martins.rozitis@fidelitycorporate.com
Tel. +44 207 193 8482
GSM. +371 2 6536624
Skype ID: rozitis2rozitis

Sanita Smirnova

Ms. Sanita Smirnova
Manager, Client Relationship Centre
Fidelity Corporate Services Ltd (HQ)
sanita.smirnova@fidelitycorporate.com
Tel. +44 208 123 7880
Fax. +371 672 13247
Skype ID: fidelity.corporate

Please do not hesitate to contact us in case of any further questions.

Sincerely,
Svens Zalitis
Director, Fidelity Corporate Services Group
signed



Need Any Help? Call +44 208 1237 880

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